How it works ?
STEP 1
Quickly estimate the resale value of your items online or in-store
STEP 2
Send your items free of charge by post or drop them off at a participating store.
STEP 3
No need to wait for your products to be sold. Receive your credit as soon as your item is validated by our quality experts or dropped off in store.
STEP 4
Get a voucher to use on new collection or on second-hand products
Die Vorteile
Kostenloser Rücknahmeservice: Wir stellen ein vorausbezahltes Versandetikett zur Verfügung, oder Sie können Ihre Artikel einfach im Geschäft abgeben.
Keine versteckten Provisionen: Wir bieten Ihnen einen Rücknahmepreis, der auf der Grundlage des Neupreises und des Zustands berechnet wird, und das ist der Betrag, den Sie zurückerhalten. Es werden keine Provisionen erhoben.
Sofortige Gutschrift: Warten Sie nicht auf den Verkauf Ihrer Stücke. Sobald Ihr Artikel in unserem Lager geprüft und angenommen wurde, zahlen wir Ihnen Ihr Guthaben aus.
Wie löse ich meinen Gutschein ein?
Sobald Sie Ihre Artikel erhalten haben, wird Ihnen der Betrag direkt auf Ihrer digitalen Geldbörse für Faume Seconde Main gutgeschrieben. Um darauf zuzugreifen, loggen Sie sich einfach in Ihren Kundenbereich für Resale ein. Dort finden Sie alle Ihre Gutschriften im Abschnitt „Mein Guthaben“. Anschließend können Sie entscheiden, ob Sie einen oder mehrere Gutscheincodes mit dem Wert Ihrer Wahl generieren möchten.
Rücknahmebedingungen
Ihr Artikel muss sauber sein und darf keine Risse, Löcher oder Flecken aufweisen.
Ihr Artikel darf nicht geändert worden sein, und es dürfen keine Knöpfe oder andere Teile fehlen.
Ihr Artikel muss das Etikett (Marke) und die inneren Etiketten für Zusammensetzung und Pflege enthalten.
Any questions? We answer your questions here
How does the online trade-in service work?
- In order to be accepted, your product must be in perfect condition - please consult our trade-in conditions.
- Select the items you wish to sell back to us, then follow the online steps to create your account and identify the products you wish to trade in.
- Once the trade-in request has been generated, simply print out the transfer note, sign it, and insert it in your parcel.
- You must send us your items by post using the pre-paid label provided. Return your packaged products to us in the box of your choice.
- As soon as we receive your parcel, our Quality Experts will check the condition of your items. If the trade-in conditions are met, you will be notified by email within 15 days and you will receive your credit to your second-hand account.
- By logging on to the "My credit" section in your Second-Hand customer area, you can generate one or more vouchers, valid for 12 months from the date of issue:
- in stores (please specify)
- online (please specify)
- If several of your items have been accepted, you will be credited with an amount corresponding to the value of all the accepted items.
How will I receive the monet for my trade-ins and do I have to wait until my item is sold to receive my credit?
Once your items have been checked and validated by our quality experts, you will receive your money in the form of credit, available in your member area under the "My credit" section. You will then be able to generate a voucher, which you can redeem via:
- The second-hand site
- The new site
- Stores
No need to wait for your item to be sold!
What are the acceptance criteria and do you return items deemed to be in poor condition?
- Your items must be clean, in perfect condition (with all zips, seams and elasticated features in working order) and free from holes, tears, stains, or odours.
- Your items must not have been altered and must not be missing any buttons or embellishments.
- Your items must contain the brand label as well as the inner composition and care labels.
- All products must be legally owned by the person benefiting from the trade-in offer.
We accept items with the following 3 condition ratings:
- New condition: with original label, never worn
- Excellent condition: the item is like new with no signs of wear or defects.
- Very good condition: the item shows only minor traces of wear, imperceptible at 30 cm.
**We do not accept any items in any other condition**: damaged, worn, no longer usable, stained, with holes, misshapen, dirty, with the internal label cut off, etc.
In accordance with our General Terms and Conditions of Sale, items that do not fulfil these criteria will be refused and will not be returned.
But rest assured: these items will live on, as donations to charities or through upcycling programmes.
Are the sent items reconditioned?
Upon receipt of your items, our experts will authenticate them and check their condition.
Each item is returned to its saleable condition and re-labelled. It is cleaned and/or ironed using environmentally-friendly processes.